Privacy policy

What type of information do we collect?

VESTIBULAR REHAB PHYSIO receive, collect and store any information you enter on our website or provide us in any other way.  This includes your name, address, telephone number, email address, health information and testimonials.

Within assessment and treatment sessions, additional detailed personal, health, social, leisure and vocational information will be collected and stored.  Standardised assessment tool data will be collected as routine care, securely stored and analysed in line with clinical governance frameworks.

Information provided relating to professional training and education will be collected so a service can be delivered. 

How do we collect information?

When you enter information into the ‘contact us’ page on our website, call or send an email enquiry or within face-to-face clinical sessions.  Your personal information will be used to return contact, process your enquiry and provide a healthcare service.

Why do we collect such information?

VESTIBULAR REHAB PHYSIO collect information to process your enquiry and to provide healthcare advice, assessment and treatment.  This may include face-to-face support or via email or telephone.  We collect and store personal information to ensure ongoing clinical effectiveness and high-quality evidence-based care is provided in line with clinical governance and professional accreditation requirements.

With explicit consent, we may use your information for teaching or research activities, and this will be anonymised at your request. 

VESTIBULAR REHAB PHYSIO are legally required to securely store your data for 10 years after completing treatment should any professional or criminal allegation be made. 

How do we store, use, share and disclose your personal information?

VESTIBULAR REHAB PHYSIO is hosted on the Wix.com platform.  Wix.com provides us with the online platform that allows us to provide a healthcare or educational service to you.  Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications.  They store data on secure servers behind a firewall.

VESTIBULAR REHAB PHYSIO store electronic personal information on a password-controlled laptop, password secure cloud drive or password secure email account that only the involved clinicians have access to.  Paper-based documentation is locked in a filing cabinet.

Personal information may be shared for teaching or research activities (if consent obtained) and this will be anonymised at your request. Otherwise, personal information is not shared with third-party services, except if involved in any professional or legal investigations.

How do we communicate with you?

VESTIBULAR REHAB PHYSIO may contact you by email, text or telephone, or postal mail in relation to your enquiry, or to provide a healthcare or educational service. 

How do we use cookies and other tracking tools?

Cookies are small pieces of data stored on a site visitor's browser, usually used to keep track of their movements and actions on a site. 

Cookies are implemented in every site built by Wix.com. Look at the table below to view which cookies Wix.com implements on Wix.com sites.

It is possible to switch off cookies by setting your browser preferences, please note turning off cookies may result in a loss of functionality when using our website.

How can you withdraw your consent?

No contact will continue after your completed treatment or education/training session.  VESTIBULAR REHAB PHYSIO are legally required to securely store your data for 10 years after completing treatment should any professional or criminal allegation be made. 

If you decide you no longer want your data being used for teaching or research activities, please email amanda@vestibular-rehab-physio.co.uk.

Privacy policy updates

VESTIBULAR REHAB PHYSIO reserve the right to change this privacy policy at any time, therefore please review it frequently.  Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions and your contact information

If you would like to access, correct, amend or delete any personal information VESTIBULAR REHAB PHYSIO have about you, please contact us at amanda@vestibular-rehab-physio.co.uk.

You have the right to ask for a copy of the information we hold about you. Please put your request in email to amanda@vestibular-rehab-physio.co.uk. We may charge £10 for such information requests to cover our costs in providing you with details of the information we hold about you. Proof of ID may be required. It may take up to 28 days for us to provide this information.

VESTIBULAR REHAB PHYSIO

London

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